Registering at the platform is a quick process. It requires only a few details before players can start using the platform. The sign-up form consists of a single step, making it easy to complete without unnecessary delays.
To create an account, players need to enter:
Before completing registration, players must decide whether to claim a welcome bonus or proceed without one. This selection is made during the sign-up process and cannot be changed later.
Once the required details are submitted, the account is created immediately. New players can then log in and explore the platform. While registration is instant, additional verification may be required before withdrawals can be processed. Keeping account information accurate and up to date helps avoid delays when verifying identity or making transactions.
Accessing an account at the platform requires just a registered email address and password. The login process is designed to be quick, so players can enter their details and start using the platform without delays.
If a player encounters issues while logging in, such as a forgotten password, a password recovery option is available. Below the login button, there is a “Forgot your password?” link. Clicking on it opens a new window where the player must enter their registered email address.
Once submitted, the player will receive an email containing a password reset link. Following the instructions in the email allows the account holder to create a new password and regain access. This process helps protect accounts while allowing users to recover access if needed.
To comply with security regulations and responsible gaming policies, SlotsGem requires players to complete a Know Your Customer (KYC) verification process. This procedure confirms that all users meet legal age requirements, use their own payment methods, and adhere to the casino’s terms. Verification is mandatory once certain deposit or withdrawal thresholds are reached, or if any suspicious activity is detected.
Document Type | Description |
Proof of Identity | A clear photo of an official identification document such as a passport, national ID, or driver’s licence. The document must be valid and match the details registered on the account. |
Proof of Payment Method | A photo or screenshot of the payment system used for transactions. The details must correspond with the information provided in the account. Scanned copies are not accepted. |
Proof of Address | A utility bill, bank statement, or mobile service payment receipt issued within the last 90 days. The document must include the player’s full name, residential address, and date of issue. |
In some cases, additional verification may be required:
The submitted documents must be uploaded through the “Document Verification” section of the player’s account. Once received, they are checked for accuracy and authenticity. If any inconsistencies or signs of tampering are detected, the casino may request a selfie with the ID or involve its anti-fraud department for further investigation. Bets may also be reviewed to identify potential violations, and if necessary, the casino will contact game providers to verify the legitimacy of winnings.
Failure to complete the verification process within two weeks will result in account closure and forfeiture of winnings. Players are encouraged to provide accurate and up-to-date information to avoid delays in withdrawals or account access.
Registration at SlotsGem is a one-step process. Players need to provide a valid email address, phone number, secure password, country of residence, and preferred currency. Before completing the sign-up, they can choose whether to claim a welcome bonus or continue without one.
Once the required documents are uploaded in the “Document Verification” section, the review process typically takes a few business days. If any issues arise, the casino may request additional documents for further verification.
If verification is not completed within two weeks, the account will be permanently closed, and any winnings will be forfeited.
If a player forgets their password, they can click the “Forgot your password?” link below the login button. After entering their registered email address, a password reset link will be sent to their inbox.
If access issues persist after attempting a password reset, contacting customer support via live chat or email is recommended for assistance.